The more specific you are, the more useful our first reply will be. Tell us what you're trying to achieve and roughly when you need it, and we'll come back with an honest read on whether we're the right firm for the job and what it's likely to cost. If we're not the right fit, we'll say so and point you somewhere better.

We read it. Usually the same day, always within one working day.
A call, if it makes sense. Thirty minutes, no charge, no pitch deck.
A fixed written quote before any work begins. It doesn't move unless the scope does.